🚀 Game-changing Agentforce
Salesforce launched Agentforce for Retail, an AI-powered platform for retailers.Agentforce includes pre-built AI skills like order management and guided shopping.These skills save time by automating tasks such as appointment scheduling.Retailers can now deliver faster, more personalized experiences.Commerce Skills let shoppers modify orders and inquire about status via chat.This reduces costs and increases customer loyalty.Marketing Skills create personalized loyalty promotions using AI-driven insights.SharkNinja and Saks already see boosts in productivity with these tools.
🛍️ Retail Cloud with POS
Retail Cloud brings in-store and online shopping data to one platform.The cloud-based POS is mobile-friendly and works offline.Associates can check inventory, manage customer profiles, and handle mixed carts.Features like endless aisle ensure products are always accessible.Omnichannel fulfillment simplifies delivery, pickup, and returns.AI tools analyze sales, spot fraud, and make personalized product suggestions.Retailers gain a seamless tool to manage physical and digital sales together.
📈 Productivity & Savings
Agentforce handles tasks autonomously, freeing up employees for sales.Retailers save costs on customer service and enhance shopper experiences.Field Service Skills streamline bookings for consultations and deliveries.Digital labor ensures real-time responses to inventory and order questions.Personalized engagement drives higher shopper conversions and loyalty.The tools scale effortlessly, benefiting small and large retailers alike.
🌐 Seamless Integration
Retail Cloud integrates with Salesforce Commerce and Order Management.Its drag-and-drop CMS allows quick brand customization.Mobile-first design lets associates assist anywhere, even during outages.Shoppers enjoy flexible fulfillment methods like buy-online-return-in-store.Salesforce’s AI strengthens decision-making with real-time analytics.These innovations redefine modern retail by blending online and in-store worlds.
Will Agentforce revolutionize how we shop?
