🔧 Policy Update
eBay is making feedback removal for sellers fairer and more consistent. Previously, outcomes depended on which support rep you spoke to. Now, with new changes, eBay aims to address these inconsistencies. Andrea Stairs, VP of Global Regulatory, Trust & Monetization, announced updates at the recent Summer Seller Check-In.
📈 Consistent Experiences
Over the past year, eBay recognized that feedback removal had become arbitrary, creating inconsistent experiences. They worked on a streamlined process grounded in policy. However, this exposed gaps in their policies, leading to some unfair feedback removal denials. eBay takes responsibility for these gaps and is working to fix them.
🛠️ Policy Changes
More than a dozen feedback policy changes have taken effect. For instance, feedback will now be removed if a seller denies a buyer's cancellation request, as sellers have discretion per eBay policy. Dedicated staff will also investigate and fix removal inconsistencies, ensuring a more reliable process for sellers.
📋 Future Improvements
eBay is committed to continuous improvement. With the updated policies, when sellers request feedback removal via Seller Help, their requests will be individually reviewed by customer service agents. This change aims to make feedback removal more consistent and fair, ultimately enhancing the eBay platform for everyone.
Do you think eBay’s new feedback policy is fairer?
