Klarna's AI assistant outperforms 700 employees

By  
Artur Stańczuk
March 3, 2024
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Summary:

Klarna's AI, developed with OpenAI, now handles two-thirds of customer service chats, cutting query resolution time from 11 to 2 minutes. This shift is projected to boost profits by $40M in 2024, demonstrating AI's growing impact in fintech.

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