Majority of UK Top130 retailers charge for returns, shoppers don't mind📦

📈 Rise of Paid Returns

33% of UK retailers now charge for returns, up 17% year-on-year.

61% of shoppers are open to paying return fees.

"Retailers must balance cost and convenience," says Al Gerrie, CEO of ZigZag.

🏪 Flexibility and Convenience

68% of retailers offer 28-to-30-day return windows, the industry standard.

82% of large retailers provide in-store return options, reducing costs.

57% of shoppers prefer gift card refunds, but only 22% of retailers offer it.

Is charging for returns a growing trend among retailers?