1️⃣ Dial for Dinner
For those nostalgic for the pre-app era of food delivery, Kea, a voice AI company, brings a twist to the game. Adam Ahmad, Kea’s CEO, highlights the simplicity of using voice commands to order food directly via phone calls. This service caters especially to busy individuals who might find it inconvenient to use apps while multitasking, such as driving kids home from school.
2️⃣ Tech Meets Takeout
When customers dial a restaurant using Kea’s service, they're greeted not by a human, but by an AI that can mimic various accents. This friendly AI assists them through their order, offering suggestions and remembering past preferences, according to Ahmad. This method not only enhances customer experience but also streamlines restaurant operations, particularly for high-volume takeout spots that struggle with multiple phone calls.
3️⃣ Seamless Service
"It’s not like Siri or Alexa where it's kind of stopping you and making you repeat yourself," Ahmad explains. The AI is designed to understand customer requests efficiently, transferring to a human agent only when necessary. About 25% of calls require human intervention, ensuring a balance of technology and personal touch. Kea's model is a blend of convenience and reliability, aiming to facilitate every phone order without delays or errors.
4️⃣ Expanding Horizons
While starting with pizza chains and other high-demand eateries, Kea plans to expand its innovative service across its network later this month. The technology not only answers calls but also integrates smoothly with several major delivery platforms like DoorDash and Uber Eats, choosing the best option for the customer based on time and cost. This service underscores a significant shift towards integrating more AI in everyday customer service tasks.
Will AI voice ordering become the new norm?
