📱 In-App Appeals for Deactivated Workers
DoorDash has introduced a new in-app feature to help gig workers who believe they have been unfairly deactivated. Now, workers can appeal directly within the Dasher app after receiving a deactivation notice. This update is available on both iOS and Android, providing a streamlined process that aims to ensure transparency and fairness.
⏳ Faster Resolutions with More Resources
To address concerns about lengthy appeal processes, DoorDash has invested additional resources in its review team. According to the company, this will allow for quicker responses, with a goal to resolve appeals within a few business days. Arielle Salomon, VP of customer experience and integrity, stated, "Our goal is to ensure that every Dasher...is treated fairly and with the respect they deserve."
🔒 Protecting Workers from Unfair Deactivation
Gig workers have faced challenges with sudden deactivations, often leading to significant income loss. In response to these concerns, DoorDash has implemented measures to safeguard its workers, including a new feature requiring customers to use a PIN code for certain deliveries. This aims to prevent false claims against Dashers, which have led to unjust deactivations.
📅 Ongoing Commitment to Improvements
DoorDash emphasized that this update is just the beginning. The company is committed to listening to Dashers' feedback and making continuous improvements. They acknowledge that while these changes mark significant progress, they plan to introduce further updates to enhance the overall dashing experience and ensure it remains rewarding and fair for all workers.
Will these updates make gig work more secure on DoorDash?
