🚨 New Safety Measures
DoorDash announced on Tuesday a series of steps to reduce account sharing and traffic law violations among its drivers. These measures come in response to concerns raised by city officials about safety issues involving delivery drivers on scooters and motorcycles. The new protocols will start in Boston and then be rolled out in other cities. According to DoorDash, drivers who break traffic laws will lose access to the app.
📜 Addressing City Concerns
Last month, Boston Police Commissioner Michael Cox and Chief of Streets Jascha Franklin-Hodge sent a letter to DoorDash, Grubhub, and Uber. They highlighted issues with delivery drivers breaking traffic laws, such as driving on sidewalks, going the wrong way on one-way streets, running red lights, and speeding. In response, DoorDash is launching a "law enforcement response team" to collaborate with police on inquiries involving drivers. This team will include a point of contact to respond to police requests quickly.
🛂 Identity Verification
To tackle account sharing, DoorDash is speeding up its identity verification process. Currently, drivers need to verify their identity by submitting a real-time selfie that matches their ID photo. DoorDash plans to make drivers repeat this process if it detects signs of account sharing, such as multiple devices logging into a single account. The goal is to ensure that only verified individuals are making deliveries, thereby enhancing safety and accountability.
📢 Public Safety Campaign
DoorDash is also launching a campaign to educate drivers on public safety rules for two-wheeled vehicles. This campaign will cover vehicle registration requirements and warn against breaking local laws, like riding on certain sidewalks. The initiative aims to improve road safety for both drivers and pedestrians. "There is no place for reckless or dangerous behavior that puts delivery drivers or pedestrians in harm's way," said DoorDash in a statement.
Will DoorDash's new measures improve road safety?
