📦 Introducing Label-Free Returns
DHL Express has launched a new Label-Free service to simplify package returns for customers. With this service, there’s no need to print return labels. Consumers simply receive a QR code, show it at any QR-enabled DHL ServicePoint or hand it to a DHL courier for pickup. This digital process offers significant convenience while reducing environmental impact. DHL aims to serve industries like fashion, tech, and eRetail with this initiative.
🌍 Global Rollout Across Key Markets
The service is available in over 50 countries, including Germany, France, Mexico, Hong Kong, Indonesia, and the UAE. Major markets in Europe, Asia Pacific, the Americas, and Africa have been quick to adopt the service. This global rollout reflects DHL’s commitment to sustainable innovation and supporting industries that rely heavily on logistics.
♻️ Environmental Impact and Sustainability
The Label-Free service helps reduce paper waste by eliminating the need for printed labels, which are often used in traditional returns. “This service not only offers convenience but also supports our mission to reduce environmental harm," says Michiel Greeven, EVP Global Commercial at DHL Express. DHL’s initiative aligns with its wider sustainability goals and efforts to promote eco-friendly practices across its logistics chain.
📱 Revolutionizing Customer Experience
DHL's Label-Free service is set to revolutionize the returns process by simplifying how customers send back products. It’s expected to benefit industries with high return rates, particularly in fashion and electronics. “By simplifying the returns process, customers can enjoy a hassle-free return of their packages,” says Greeven. DHL continues to lead the way in offering customer-centric, sustainable logistics solutions worldwide.
Will this eco-friendly service change how you shop online?
